Who we are
Sakra is a skincare guidance service for people in Azerbaijan. In this policy, "Sakra", "we" and "us" mean the team that runs this website. You can reach us at info@sakra.az or by message on Instagram at @sakra.az.
What we collect
- Your answers to the skin quiz, and the first name you give us.
- Answers about pregnancy or breastfeeding, prescribed skin treatment and allergies. These are health-related, and we use them only to keep the suggestions safe for you.
- Your email address and phone number.
- Your email address, when you sign in with a one-time code to take a plan or open it. We never ask for a password.
- If you add a photo, the scores from its analysis, one for each quality. We do not keep the photo or the maps drawn on it on our servers.
- Your plan, whether you pay monthly or yearly, and whether a payment went through. Card details go straight to the payment provider. We never see or keep your full card number.
- How you use your routine: the steps you tick, your check-in answers, your reminder choices and your language.
- Basic technical records, such as your IP address, your browser and error reports, which keep the service working and secure.
Why we use it
- To prepare your skin profile and choose products that suit you. We do this because you agreed to it on the details screen.
- To give you the plan you chose: your routine, your dashboard, your check-ins and, on Guided and Concierge, the people who help you.
- To send you your results by email, because you asked for them.
- To send you reminders and skin tips, only if you said yes to emails. You can change your mind at any time with the link in every email.
- To contact you by phone only about your plan. Consultants never see your phone, email or address; they see the chat only.
- To keep the service secure, find faults and meet our legal duties, such as keeping payment records.
We do not sell your information, and we do not use it for advertising.
Your photo
If you add a photo, it is sent securely to Perfect Corp, the company behind the YouCam skin analysis service, which reads it and sends back scores and maps. This is a cosmetic reading of what is visible in the photo, not a medical diagnosis. We do not store your photo or its maps on our servers: the photo passes through only while it is sent for analysis, and the maps come to your browser straight from YouCam. We keep only the scores, so that we can show them to you and compare them with your later scores, such as the ones in week 6. Your photo is stored on your device only. Its maps are shown only during your visit, because YouCam's links to them expire after about 2 hours. You can ask us to delete your scores at any time.
Your location
The weather tips on the home page use the approximate place your connection points to, which Vercel works out from your IP address. We round it to about 25 km. Only that rounded place is sent to MET Norway, the weather service, and we do not keep it.
If you tap “Use my location”, your browser asks you first and only then shares your exact location. We round it to about 1 km and use it only for the weather. If you say no, the approximate place stays.
If you are signed in, the weather follows the last location you allowed, or otherwise the city in your account details. That location is kept with your profile on this device, so the weather opens there next time. Deleting your account removes it.
Who else sees it
We share your information only with companies that help us run Sakra, and only what each one needs:
- Vercel, which hosts the website.
- Our email provider, which sends the sign-in code and other emails from info@sakra.az.
- Perfect Corp (YouCam), which analyses your photo.
- Our payment provider, which takes your payments.
Some of these companies store information outside Azerbaijan. We choose providers that protect it properly.
On Guided and Concierge, the Sakra team can read chats, call notes and consultant notes, read-only, so they can help when something goes wrong. Consultants never see your phone, email or address.
Products are sold by Birmarket, not by Sakra. When you open a product, you go to Birmarket's website and its own privacy policy applies. We do not send Birmarket your answers or your photo.
How long we keep it
We keep your information while your plan is active and for 12 months after your last visit. After that we delete it or keep it only in a form that no longer identifies you. Payment records are kept for as long as the law requires. You can ask us to delete your information sooner.
If you finish the quiz without taking a plan, we delete your answers and contact details when the saved quiz expires. If you sign in with a one-time code but never take a plan, we delete your quizzes 90 days after you last used your account.
You can delete your account from your dashboard. Your plan ends at once and is not renewed, and we then remove your answers, scores and contact details. Payment records stay, as the law requires.
What stays on your device
If you leave the quiz before the end, your browser keeps your answers for 7 days so you can carry on where you stopped. Your photo, email and phone number are never kept this way. Once you have a plan, this device keeps your contact details and your photo so the dashboard can show them, including through the sign-in and payment pages. They are removed when you delete your account or start again. The maps drawn on your photo are shown only during your visit, because their links expire after about 2 hours. Articles remember how far you read, and switching language uses a short-lived note that is gone when you close the tab. We do not use advertising cookies or analytics tools.
To count unique visitors we store a hash that changes every day. It cannot be turned back into who you are.
Your rights
You can ask us to:
- show you the information we hold about you;
- correct it;
- delete it;
- stop sending you emails or reminders;
- stop using your information for a purpose you agreed to.
Write to info@sakra.az or message us on Instagram at @sakra.az and we will reply within 30 days. If you are not happy with our answer, you can complain to the state authority responsible for personal data in Azerbaijan.
Keeping it safe
Information travels over encrypted connections, we do not store photos on our servers, and only the people who need your information for your plan can see it.
Age
Sakra is for people aged 18 and over.
Changes to this policy
If we change this policy, we will update the date below. If a change affects how we use your information, we will tell you by email before it applies.
Contact
Write to info@sakra.az or message us on Instagram at @sakra.az.